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Patient's Charter

The purpose of the Patients’ Charter is to explain both your Rights and Responsibilities, as a patient of Canossa Hospital (Caritas). Knowing and understanding your rights and responsibilities will make your relationship with health care providers a mutually beneficial one and enhances the effectiveness of the health care process.


Patients’ Rights

  • The right to receive medical advice and treatment which fully meets the currently accepted standards of care and quality
  • The right of information about what health care services are available, and what charges are involved.
  • The right to be given a clear description of your medical condition, with diagnosis, prognosis and of the treatment proposed including common risks and appropriate alternatives.
  • The right to know the names of any medication to be prescribed, and its normal actions and potential side effects.
  • The right of access to medical information which relates to your condition and treatment.
  • The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
  • The right to a second medical opinion
  • The right to have your privacy, dignity and religious and cultural beliefs respected.
  • The right to have information relating to your medical condition kept confidential
  • The right to make a complaint through channels provided for this purpose by the Canossa Hospital, and to have any complaint dealt with promptly and fairly


Patients’ Responsibilities

  • Give your health care providers as much information as you can about your present health, past illnesses, any allergies and any other relevant details
  • Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given
  • Show consideration for the rights of other patients and health care providers, by following the hospital rules concerning patient conduct
  • Ask your health care providers whenever you have any queries
  • Should consult your insurance company about the coverage of your payment
  • Should not ask health care providers to provide incorrect information, receipts or certificates
  • Should not waste medical resources unnecessarily


For suggestions/complaints regarding our hospital services, please contact Nursing Officer on duty or call Customer Service Manager at 28255850